Five9 Named a Leader in AI Agent Platforms by Aragon Research for 2025

AI Agents are reshaping CX with faster, smarter, and more efficient customer interactions. This report explores why we were named a leader in AI Agents and offers key insights into GenAI, Conversational AI, platform architecture, and emerging agent types—so you can choose the right technology partner with confidence. 

Explore essential insights from this year’s analysis of AI Agents and their impact on CX:

• Trends in GenAI and Conversational AI transforming customer interactions
• Core components of an effective AI Agent platform
• Overview of emerging AI Agent types and use cases
• Why leadership in AI Agents matters for your CX strategy